FAQs - kfcool.com

Frequently Asked Questions

Everything you need to know before ordering jerseys from kfcool.com

Our customer service operates daily from 9:00 AM – 9:00 PM (GMT+8).

Tip: Include your order number for faster assistance. Messages outside service hours are answered within 12 hours.

Select Name Customization and/or Number Customization on the product page.

Enter your exact spelling and number in the order notes before checkout. Custom details are applied directly during production.

Orders can be modified or canceled before shipment.

Please contact customer service as early as possible. Changes are valid only after email confirmation.

Once shipped, modifications are no longer possible.

If you receive an incorrect or defective jersey, contact us immediately with your order number and photos.

For lost shipments marked as delivered, we will verify and offer a free reshipment or solution.

Non-custom jerseys: 14-day full refund available.

Customized jerseys: Non-refundable.

Items must be unused, undamaged, and with original tags. Contact us before returning.

Standard delivery: 7–15 business days.

Customized or pre-order jerseys may take longer due to production requirements.

We support bulk jersey orders for teams and companies with exclusive discounts.

Contact customer service for pricing, customization options, and workflow details.

Buyers are responsible for local customs fees.

Upload a 3+ minute jersey review video introducing kfcool.com.

Title format: kfcool.com + Product Name + Unboxing Video Review

Once the video reaches 100 views, receive a $15.99 cash coupon.

Hand wash recommended. If machine washing, turn inside out and use cold water.

Avoid fabric softener. Air dry naturally. Do not use high heat dryers to prevent cracking or peeling.