Return & Refund Policy
We want you to shop with confidence. This policy explains how returns and refunds work at kfcool.com, including eligibility rules for non-custom and custom jerseys.
↩️ Returns & Refunds
Non-Custom Jerseys: Eligible for a full refund within 14 days.
Custom Jerseys: Non-refundable.
All returned items must be unused, undamaged, and include the original tags. Please contact us before returning any item.
✅ Return Eligibility
Your return request may be approved if:
- The item is a non-custom jersey and within the 14-day return window.
- The product is unworn, unwashed, and in resellable condition.
- All original tags and packaging (if included) are intact.
- The return is requested before shipping the item back.
❌ Non-Returnable Items
- Custom jerseys (name/number/patch personalization).
- Items that are used, damaged, or missing original tags.
- Items returned without prior contact or outside the return window.
🧾 How to Start a Return
To request a return, please prepare your order details and reach out to us first. Once approved, we will provide return instructions.
- Step 1: Prepare your order number and item details.
- Step 2: Tell us the reason for return (size, preference, etc.).
- Step 3: Wait for confirmation and follow the provided return instructions.
💳 Refund Processing
Once we receive and inspect your returned item, we will process your refund if it meets the requirements. Refunds are issued back to the original payment method.
- Inspection time may take a short period after delivery.
- Bank or card providers may take additional time to reflect the refund.
🚚 Return Shipping Fees
Return shipping fees may apply depending on the reason for the return and the destination. If you have questions about return shipping costs, please contact us before sending your package.
📌 Quick Summary
Non-Custom Jerseys
Full refund within 14 days (unused, undamaged, original tags required).
Custom Jerseys
Non-refundable due to personalization and production requirements.
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